CRMI Salutes Companies Fighting Spread of Coronavirus

CRMI Salutes Companies Fighting Spread of Coronavirus
NorthFace ScoreBoard Award℠ (NFSB) Certificates issued to companies
that have performed extraordinarily in the fight against COVID-19

by Bill Bradley
VP Marketing, CXDNA Stakeholder Communications

The Customer Relationship Management Institute LLC (CRMI), an independent third party and an expert in the field of CX (customer experience), has announced a special honorary certification – the NFSB COVID-19 Service Certificate – to recognize companies and their supply chain partners that have been acknowledged by President Trump’s COVID-19 Task Force and/or Forbes Magazine for exceptional service in helping to defeat the coronavirus.

“It’s inconceivable how much our world has changed since March 2020 with the onset of the COVID-19 pandemic,” said John Maraganis, president & CEO of CRMI. “Scores of companies have either stepped up their traditional work in life sciences and related fields to focus on the pandemic or retooled their businesses to focus on this global challenge. We felt it was important to salute these firms with an honorary COVID-19 NFSB Service Certificate and to provide the opportunity to earn recognition for achieving world-class customer service-” based on their actual CSAT survey results.

All companies engaged in fighting COVID-19, and their supply chain partners, shall receive a NFSB COVID-19 Service Certificate confirming their voluntary contribution to fighting the virus. They may also apply for the NFSB Award for customer service excellence and receive a special COVID-19 NFSB discount.

Now in its 20th year, the NorthFace ScoreBoard Award is presented annually to companies who, as rated solely by their own customers, achieved excellence in customer service during a full calendar year. Further, all NFSB recipients who have met the criteria for five (5) consecutive years shall receive special SUMMIT category – status denoted on their award and in their NFSB certification letter/deliverables.


COVID-19 NFSB Honorary 2020 Recipients:
(View Forbes Grace Chung and Giacomo Tognini business tracker article)



Abbott Laboratories Carbon Ipsum Diagnostics
Alphabet Cellex Mammoth Biosciences
Amazon Cepheid Mesa Biotech
Aytu BioScience Copan Diagnostics Puritan Medical Products
Ava Credo Diagnostics QIAGEN
BioIQ DiaSorin Siemens Healthineers
BioMérieux Henry Schein



AbbVie CytoDyn Merck KGaA
AIM Immunotech Eiger Biopharmaceuticals Mesoblast
Aldeyra Therapeutics Eli Lilly Mylan
Alexion Pharmaceuticals Emergent BioSolutions OncoImmune
AlloVir EUSA Pharma Panoptes Pharma
Amgen Faron Pharmaceuticals Partner Therapeutics
Ampio Pharmaceuticals Fujifilm Pfizer
Apeiron Biologics Gilead PharmaMar
Apeptico Green Cross Pluristem Therapeutics
Applied Therapeutics Grifols Pulmotect
ARMS Pharmaceutical Harbour BioMed Regeneron Pharmaceuticals
Ascletis Hope Biosciences Relief Therapeutics
AstraZeneca Humanigen Ridgeback Therapeutics
Bausch Health I-Mab Biopharma Roche
BeiGene Incyte Roivant Sciences
Belleron Therapeutics InflaRx Synairgen
Biohaven Pharmaceuticals Innovation Pharmaceuticals Takeda
CalciMedica ISR Immune System Regulation Teva Pharmaceuticals
Can-Fite Kamada Union Therapeutics
Capricor Therapeutics Karyopharm Therapeutics Vault Health
Celltrion KD Pharma Group Vir Biotechnology
Celularity Kiniksa Pharmaceuticals XBiotech
Cocrystal Pharma Laurent Pharmaceuticals Zhejiang Hisun Pharmaceuticals
CSL Behring Livongo Mateon Therapeutics



Advent-Irbm ExpreS2ion Moderna
AJ Vaccines FluGen Novavax
Altimmune GeneOne Life Science Sanofi
Arcturus Therapeutics GeoVax Sinovac Biotech
Biocad GlaxoSmithKline SK Group
BioNTech Greffex Sorrento Therapeutics
CanSino Biologics Heat Biologics Takis Biotech
Cel-Sci Corp. Hoth Therapeutics Themis Bioscience
Codagenix iBio Tonix Pharmaceuticals
CureVac IMV Vaxart
Dyadic Inovio Vaxil
Dynavax Johnson & Johnson Vaxine Pty Ltd
EpiVax Medicago VBI Vaccines


Protective Equipment and Sanitizer:

Anheuser-Busch InBev Dickies
Ansell ExxonMobil Menarini
Aria Designs Fanatics Miroglio Group
Armani Fiat Chrysler Automobiles O.C. Tanner
Bacardi Fippi Pernod Ricard
Barbour GelPro Prada
Bauer Hockey Gojo Industries Procter & Gamble
BrewDog González Byass Quicken Loans
Bulgari GVS Reliance Industries
Calzedonia Group HP San Miguel Corporation
Canada Goose IKEA Seamus Golf
Cantabria Labs Ineos Siemens
Charoen Popkhand Group Jockey Stanley Black & Decker
Colgate L’Oréal Starkey Hearing Technologies
Consomed LVMH Top Glove
Decathlon Massaflex Volkswagen
Diageo Medline Voodoo Manufacturing


Ventilators and Beds:

Airbus Inspiration Healthcare SIARE Engineering
BAE Systems Mahindra Group Smiths Group
Bloom Energy Malvestio SpaceX
BreathDirect Medtronic Tesla
Dyson Meggitt Thales Group
Ford Penlon Ultra Electronics
General Motors Philips Vyaire Medical
GKN Aerospace ResMed Xerox
Hill-Rom Rolls-Royce


Supporting Healthcare Workers and First Responders:

Airbnb First Due NeuroFlow
Alibaba GlobeKeeper Palantir
Anaplan GoPuff Rave Mobile Safety
Apple Headspace Speetar
Byju’s Hyundai Tencent
Carbyne Inditex Uber
EverBlock Systems Intel UiPath
Facebook Manna Aero Vista Land Group
Faculty Medallia Zoom



Asia Coatings MetroResidences Yili Group
Enterprises Suncity Group


Asia Private Sector:

Ansell GeneOne Life Science Ping An
Ascletis Green Cross Seegene
Biolidics HDFC Bank Shiseido
CanSino Biologics Healthmatch Takeda
DBS Bank I-Mab Biopharma Yuchengco Group
Envision Group JN Medsys Zhejiang Hisun Pharmaceuticals
FPT Group Mesoblast
Fujifilm Pan Brothers


About CRMI:
Since 1999, the Customer Relationship Management Institute LLC (CRMI) has promoted that CX is the most critical component of company’s DNA. Further, that consistently exceeding customer expectations builds customer loyalty and requires competent-engaged employees. As a membership-based resource, we provide “One-Stop Shop” for “everything CX.” Whether you are new to CX strategies or a veteran practitioner, you will join thousands of like-minded professionals eager to share their CX experiences.

For more information on how to qualify for the NorthFace ScoreBoard Award, visit or call (978) 710-3269 and ask for Diane Rivera,