Exceeding Customer Expectations — One Experience at a Time℠
SCORE Conference 2016

The Industry Forum on CEM Best Practices in Creating Customer Loyalty and Retention Strategies

SCORE Conference 2016 took place on May 25-27 at the Seaport Hotel & World Trade Center in Boston.

There were many highlights from our 14th annual event including our keynote addresses given by Rick Randall, CEO, OMNIlife Science, Diane Magers, Office of the Customer, AT&T and Bob Thompson, CEO & Founder, CustomerThink Corporation. Read Bob's blog on his interviews with NorthFace ScoreBoard Award recipients, including Citrix, Haemonetics and NETSCOUT.

Another highlight was the recognition of the 2015 NorthFace ScoreBoard Award and CEMPRO Award recipients—companies who are given these prestigious industry awards for excellence in customer service and employee engagement.

SCORE Conference 2016 attracted over 100 customer service executives, sales, marketing and human resource professionals industry-wide. Nowhere else will you find such a select group of best-in-class industry leaders who present innovative, yet proven, strategies for driving customer satisfaction, customer loyalty and employee engagement. Conference topics are always selected to both strengthen current CEM strategies and inspire new ideas for attendees. Read our blog for highlights from SCORE Conference 2016.

"If CEM is your business, you need to attend the SCORE Conference"

Catch What Companies Dedicated to CEM Have to Share
Hear from leaders who imparted their own Voice of the Customer best practices at past SCORE conferences.

"Insightful speakers providing great advice for improving CEM!"


Make Your Mark at SCORE
If you're a service professional and want to share your own real-life experiences, please consider being a speaker at SCORE Conference 2017! As a SCORE speaker, you will gain valuable visibility and recognition along with enjoying the benefits of networking with your peers and staying on top of the latest trends in CEM. If you are a CX service or technology vendor, SCORE is the perfect forum to showcase your company's solutions. SCORE 2017 is offering a unique online exhibitor sponsorship program for companies that want all the advantages of promoting their CX story without exhibiting on-site.

If you are interested in speaking or being a sponsor at SCORE Conference 2017, please contact us at 1-800-711-5196 or info@omegascoreboard.com.

View highlights from the 2016 Awards Dinner

View our Online Sponsor Gallery Inside the SCORE 2016 Brochure

Read Dinner Keynote Speaker Bob Thompson's Blog Featuring Three NFSB Award Winners!