Exceeding Customer Expectations — One Experience at a Time℠
View From the Top Research Panel

Knowledge is power in the world of customer service. Here's your opportunity to share your own thoughts on current service business-related topics.

The View From the Top (VFT-500) Research Panel is an exclusive membership organization we've created for service industry executives devoted to customer experience management (CEM) best practices.

As a VFT-500 member, you will participate in a quarterly online research survey that will result in a comprehensive report containing data from participating members allowing your organization to measure its performance against other VFT-500 members. These reports will provide you with the key drivers for increasing customer satisfaction and loyalty that you can apply to benchmark your organization's performance and establish a baseline for continuous improvement. Further, your organization will be licensed to use your rankings in marketing materials and marketing campaigns. The research results will contain the aggregate compilations only.

Why Join the VFT-500 Research Panel?

  • Keep your finger on the pulse of the customer service community
  • Increase revenue and profits
  • Add value to your service organization
  • Benchmark your organization's performance
  • Establish a baseline for continuous improvement
  • Stay updated on current customer service business trends
  • Network with service executives like you
  • Learn what executives like you are thinking
  • Quickly access feedback from other executives

Learn more about the View From the Top (VFT-500) Research Panel.

See Frequently Asked Questions.

Join your peers in this elite community of service industry executives. Fill out our nominee form today!