Exceeding Customer Expectations — One Experience at a Time℠
Meet CRMI's Partners

The customer experience community is robust, replete with vendors, consultants, associations, and media. CRMI's trusted partners are top providers of technology tools - advisory services and media service providers. Learn more about them here.

Certified CEMPRO Playbook Strategy Consultants
Need some guidance on crafting the right CX strategy or improving your current processes? The Certified CEMPRO Playbook Strategy consultants know what it takes to provide outstanding CX and can help your organization reach its CX goals.

CX Technology Vendors
Looking for CX Technology that drives customer satisfaction/loyalty? CRMI's partners offer the tools you need to support your customer experience (CX) strategy.

CX Media Partners
Media provider includes associations — magazines — podcasts — newsletters — blogs — seminars — others

Become a CXDNA Playbook Partner
If you’re interested in learning more about becoming a Certified CXDNA Playbook Consultant with Customer Relationship Management Institute LLC (CRMI), please call Diane Rivera, Director Corporate Membership – Sponsorship Services at (978) 710-3269 or send an email to drivera@crmirewards.com.

Certified CEMPRO Playbook Strategy Consultants

Bill Moore — Vice President of Employee Engagement, CRMI, provider of CX Strategies that transform companies to make CX their most critical component of their company’s DNA.

John Hamilton — President of Service Strategies, which provides consulting, training, certification and standards programs that help companies deliver consistent, high-quality service and support

Colin Taylor — Leads The Taylor Reach Group, a call center and management consulting firm

Dennis Gershowitz — Principal of DG Associates. Dennis helps clients manage their service operations for maximum efficiency and effectiveness.

Duncan Heal — Managing Director and CEO of Marketii, a global market research company specializing in customer satisfaction and service quality surveys, as well as reporting, analytics, and consulting.

CX Technology/Service Vendor Partners

ClaritySoft — Claritysoft’s mission is to help organizations deliver outstanding customer experiences. We do this by creating intuitive technology and focusing on the end-user experience. Companies use our software to turn prospects into customers and customers into advocates.

Marketii — The Marketii Service Suite is designed to help organizations improve customer engagement, service quality, and operational effectiveness. Marketii provides journey mapping, customer surveys, call calibration, and more.

Service Strategies — Service Strategies provides consulting, training, and certification to help organizations deliver consistent, high quality service and support.

The Taylor Reach Group — The Taylor Reach Group offers assessment, planning, and methodology services designed to optimize contact centers and related resources — including people, processes, and technology.

CX Media Partners

ContactBabel — ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it's heading, the chances are we have the answer.

Corinium Group — Corinium is the world’s largest community designed to inspire and support the emerging C-Suite executives focused on Data, Analytics, the Customer and Digital Innovation.

We're excited by the incredible pace of innovation and disruption in today’s digital landscape. That’s why we produce conferences, online events and custom private events and research that connects you to what’s next and help you to lead your company into this new paradigm.

Find out more about Corinium Global Intelligence and our events at coriniumintelligence.com.

CX Network — CX Network was established to support customer experience professionals by offering content that guides users towards revolutionizing the customer journey.

Loyalty360 — is the unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. These relationships help us understand the cutting-edge tools, technologies, platforms, and strategic services that are allowing marketers to build authentic customer connections and earn long-term loyalty.