Exceeding Customer Expectations — One Experience at a Time℠
Voice of the Employee Satisfaction Survey SAMPLE

The company is conducting an anonymous voice of the employee satisfaction survey (VOE) to identify areas that would improve employee satisfaction. We will provide access to the results and recommendations on improving the employee’s experience. Your opinions are most valuable in ensuring we are delivering employee benefits/training/career opportunities/compensation/other benefits that will insure an exceptional employee work environment that results in delivering consistently superior customer experiences/products.

Thank you in advance for your VOE opinions.


First, the following questions are based on a 5-point satisfaction scale, used to calculate a weighted average score, where

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 1

Please rate your opinion on the company’s overall performance in providing a work environment that is employee centric (TOP 100 Best Companies to work for)?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 2

Please rate your opinion on the company’s overall Health benefits (Health - Dental - Wellness - etc.) practices?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 3

Please rate your opinion on the company’s overall compensation practices?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 4

Please rate your opinion on the company’s overall performance with providing career advancement opportunities?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 5

Please rate your opinion on the company’s overall performance with providing employee skill building training?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 6

Please rate your opinion on the company’s overall commitment to employee satisfaction?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 7

Please rate your opinion on the company’s executive management commitment to customer satisfaction?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 8

Please rate your opinion on the company’s overall commitment to providing ‘Best In Class’ products?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 9

Please rate your opinion on the company’s overall commitment to providing ‘Best In Class’ service/support?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 10

Please rate your opinion on the company’s overall commitment to providing ‘Best In Class’ work-life balanced environment?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 11

Please rate your opinion on the company’s overall performance as an industry thought leader?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 12

Please rate your opinion on the company’s overall performance in recognizing employees for exceptional performances?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 13

Please rate your opinion on the company’s overall performance in rewarding employees for exceptional performances?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 14

Please rate your opinion on the company’s overall performance in providing a work environment that assists in delivering superior products/services - improves operational practices and improves employee competence?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 15

Please rate your opinion on the company’s overall performance in providing leading technology tools?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 16

Please rate your opinion on the company’s overall performance in communicating company goals?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 17

Please rate your opinion on the company’s overall performance in communicating customer service satisfaction rating?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 18

Please rate your opinion on the company’s overall performance in communicating employee satisfaction rating?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 19

Please rate your opinion on the company’s overall performance in communicating changes in policies/procedures?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 20

Please rate your opinion on the company’s overall performance in communicating charitable contribution efforts?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 21

Please rate your opinion on the company’s overall performance in communicating marketing efforts?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 22

Please rate your opinion on the company’s overall performance in communicating sales results?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 23

Please rate your opinion on the company’s overall performance in communicating career opportunities?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 24

Please rate your opinion on the company’s overall performance in communicating employee achievements?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Question 25

Please rate your opinion on the company’s overall performance in your level of job satisfaction?

Exceeds All Expectations (5)
Performed Above Expectations (4)
Met Expectations - Why? (3)
Performed Below Expectations - Why? (2)
Failed All Expectations - Why? (1)
No Opinion

Next, the following questions are based on a 5-point loyalty scale, used to calculate a weighted average score, where

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend (3)
Unlikely Recommend (2)
Definitely Not Recommend (1)

Question 26

Please rate your willingness to recommend our products?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Question 27

Please rate your willingness to recommend our customer service/support?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Question 28

Please rate your willingness to recommend our customer training?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Question 29

Please rate your willingness to recommend our customer social platforms?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Question 30

Please rate your willingness to recommend our company?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Question 31

Please rate your willingness to recommend our sales organization?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Question 32

Please rate your willingness to recommend our marketing organization?

Definitely Recommend (5)
Likely Recommend (4)
Maybe Recommend - Why? (3)
Unlikely Recommend - Why? (2)
Definitely Not Recommend - Why? (1)
No Opinion

Next, the following questions are based on a scale of 0-10, may be used for NPS comparisons, where

Definitely Not Recommend Definitely Recommend
0 1 2 3 4 5 6 7 8 9 10

Question 33

Please rate your opinion on your overall willingness to recommend our company?

0 1 2 3 4 5 6 7 8 9 10

Question 34

Please rate your opinion on your overall willingness to recommend our Products?

0 1 2 3 4 5 6 7 8 9 10

Question 35

Please rate your opinion on your overall willingness to recommend our Customer Service/Support?

0 1 2 3 4 5 6 7 8 9 10

Next, the following questions are based on a 5-point scale, used to calculate a weighted average score, where

Superior in all Regards (5)
Better (4)
Same (3)
Worse (2)
Failed in all Regards (1)
No Opinion

Question 36

Please rate your opinion on our company’s overall performance compared to our competitors?

Superior in all Regards (5)
Better (4)
Same - Why? (3)
Worse - Why? (2)
Failed in all Regards (1)
No Opinion

Question 37

Please rate your opinion on our product(s) compared to our competitors?

Superior in all Regards (5)
Better (4)
Same - Why? (3)
Worse - Why? (2)
Failed in all Regards (1)
No Opinion

Question 38

Please rate your opinion on our sales organization compared to our competitors?

Superior in all Regards (5)
Better (4)
Same - Why? (3)
Worse - Why? (2)
Failed in all Regards (1)
No Opinion

Question 39

Please rate your opinion on our marketing organization compared to our competitors?

Superior in all Regards (5)
Better (4)
Same - Why? (3)
Worse - Why? (2)
Failed in all Regards (1)
No Opinion

Question 40

Please rate your opinion on our customer service organization compared to our competitors?

Superior in all Regards (5)
Better (4)
Same - Why? (3)
Worse - Why? (2)
Failed in all Regards (1)
No Opinion

Question 41

Please rate your opinion on our customer service compared to your best-in-class vendors?

Superior in all Regards (5)
Better (4)
Same - Why? (3)
Worse - Why? (2)
Failed in all Regards (1)
No Opinion

Question 42

Please provide any other comments that would improve our company’s experience




Question 43

Please provide any comments that would improve our employee’s satisfaction




Thank you for your valuable opinions.