Newsletter - March 2017

CX Strategy Playbook Review

Issue #2 | March 2017

Sponsored By:

FEATURE
Meet George Jetson...and the Technology That Will Drive Contact Center Momentum in 2017

Discover how the Jetson's vision for the future might impact the contact center of today.

CASE STUDY
A Micro-Case Study in CX: CoSchedule

Wow customers by working to directly address (and alleviate) their concerns.

FEATURED ARTICLE
The CX Imperative: Why You Need a Customer Experience Blueprint Now

As financial brands play catch-up, they must learn to ask the right questions to avoid common CX mistakes.

EXPERT OPINION
Weighing the Pros and Cons of Cross-Trained Contact Center Agents

Which contact center strategy will satisfy your company's priorities?

INFOGRAPHIC

INDUSTRY EVENTS

CXFusion 2017

April 10 - 12, 2017

Las Vegas. NV, USA

Oracle's Modern Customer Experience

April 25 - 27, 2017

Las Vegas, NV, USA

CXPA Insight Exchange

May 16 - 17, 2017

Phoenix, AZ, USA

ICMI Contact Center Expo & Conference

May 22 - 25, 2017

Orlando, FL, USA

Forrester's CXNYC

June 20 -21, 2017

New York City, NY, USA

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